The small print

Salon policies

The small print, kept short and human. If anything here doesn't cover your situation, just ask — we're reasonable people.

Appointments & lateness

Please arrive a few minutes early, especially for treatments with preparation time. If you're running late, message us — we'll always do our best, but a late start may mean a shortened treatment so the next client isn't kept waiting.

Cancellations & changes

Plans change — we get it. If you need to move or cancel, let us know as early as you can through Treatwell or WhatsApp so the slot can go to someone else. Repeated no-shows may be asked to pay a deposit for future bookings.

Patch tests

Colour, tinting, lash treatments, permanent makeup and laser all need a patch test at least 48 hours before your first appointment with us. It takes two minutes, it's how we keep you safe, and we can't make exceptions — booking the test when you book the treatment saves a wasted trip.

Age requirements

Aesthetics consultations and treatments, permanent makeup and tattooing are strictly for over-18s — it's the law, and we'll ask for photo ID if there's any doubt. Under-16s are welcome for other treatments with a parent or guardian present.

Consultations

Laser, permanent makeup, extensions and aesthetics all begin with a consultation. It's where we check the treatment is right for you, agree exact pricing, and answer everything you want to ask — no obligation attached.

Your photos

We love showing our work, but we only ever share a client's photo with their clear permission. If you'd rather not be photographed at all, just say — it never affects your care.